[boulos]

Sorry to hear you've had a bad time. All of our Generally Available services have an SLA, including BigQuery:

https://cloud.google.com/bigquery/sla

which has a 99.9% monthly uptime target. Are you seeing errors more often than that?

Additionally (and this isn't required), do you have a support package? I'm curious where you've been asking questions without response. If it's StackOverlow, that is best effort, but we do really try.

Disclosure: I work on Compute Engine.

[wowoc]

I asked my co-worker who usually contacts support, and in most cases we actually got some response (mine never got any reply though), but it was always full of buck passing. Like saying that these routing issues you're writing about must be caused by your browser, etc., then ignoring further questions.