How was the quality of the outsourced work? Did they find an existing software house in India and send them specs a deadlines? Did they hire individuals?
They weren't outsourcing software development work, they were outsourcing the manual task of checking PDFs against XLS files. The quality wasn't the problem, the throughput and cost are. I wrote an app that parsed the PDFs but no manager wanted to learn Python to review the code, so they told me to move on :(