[flashman]

Uber's version of achieving loyalty/lock-in is literally to run the competition into the ground and make sure their customers have no other options. That's a long way from achieving it by offering the best service, and I don't think driver/passenger ratings bridge the gap: it's the difference between encouraging or rewarding good behaviour, and subtly threatening people for breaking the rules.

[mindcrime]

They don't seem to be doing a very good job of "running the competition into the ground lately". Everything I've been hearing is how Lyft is gaining ground on them. I know I've been doing more business with Lyft lately (see above) and from talking to a lot of drivers who do both (or used to do both) I definitely get the vibe that a lot of drivers are dropping Uber (at least in my area).