[manyxcxi]

Even if they were a paying customer- what would you do if GH could support that volume? Obviously there are SLAs in place if you're big enough, but at the end of the day, if they simply just can't handle the volume what are going to do? 'Nothing' isn't the answer if you want to maintain users. You'll have to solve the problem no matter what, it just seems really egregious to me to have that response when you're not giving anything back (money or time) to the team that is essential allowing your service to exist.