[howareroark]

I'm thinking it doesn't have to be so complicated as web chat and SMS. Forester is kinda in the business of convincing companies to spend money on new fancy stuff.

Just respond to an email right away with a welcoming and well considered response. As soon as I know someone has reliable email support, I'm down.

Calling is fine too, but with email you give someone a chance to do a bit of research for you and not be on the spot.