[jrodom]

We (Mailgun) have a process to support EU model clauses that has allowed us to continue supporting most of our EU customers. There are a lot of nuances to all of this, so it's best to talk to someone on our team who has expertise and access to our legal team to come up with a plan for you.

Additionally, the landscape will change on this once Privacy Shield, the successor to Safe Harbor, is enacted. It will offer stronger protections and guarantees to EU customers without the need to have model clauses signed between entities.

Our sales team sales [at] mailgun [dot] com can talk to you about your specific situation.

[BogusIKnow]

Your answer is ambigious. Refering to privacy shield is of no help.

Your sales team did not answer to several inquiries last autumn so some of my clients switched from Mailgun to Mandrill last autumn.

[jrodom]

I'm not sure why there was a disconnect with our sales team, but I'm happy to help. Could you e-mail me with more details? josh [at] mailgun [dot] com

The model clause process is not trivial and often requires work between the legal teams from Mailgun and the respective EU company. We've gone through the process and can definitely help any of our existing or prospective customers get through it, though. Every business is a little different, so we'd need to talk through the specifics.