[bruceb]

Maybe because her post was whiny more than constructive criticism. Also this guy's post is I am richer than Yelp's CEO and quite self righteous. That being said at least he brings up more numbers.

This stood out: "Half of my staff is under 30"

I look forward to a medium post "Why isn't anyone calling out nxVenture Capital's CEO for age discrimination!"

[bonestamp2]

> Also this guy's post is I am richer than Yelp's CEO and quite self righteous.

I didn't read it that way; I read it as "you can pay people well and be richer than Yelp's CEO and here's proof."

The purpose of that ethos is to negate the argument that you have to pay people shit to have a good balance sheet. He's using his numbers to argue that paying people well makes you more profitable because you can have the best, most engaged people -- and better retain those people, which is important since you've invested a lot to teach them your domain knowledge.

[wdmeldon]

Why do I get the feeling Yelp has a lot more low skill employees than nxVenture Capital? The exact opposite point can be made with Walmart.

edit: also, did anyone else find his claim that he pays his Administrative Assistant 300k to be a bit strange? That's an insane amount of money for that position is it not?

[nilkn]

I think her post was fairly constructive. She made a number of concrete, actionable suggestions, and she made a compelling argument that high turnover in the customer service department is placing a strict, very low upper bound on the overall quality of customer service (she pointed out that while she gave away ~$600 in waivers and coupons in her first month, she only gave away $15 in her last three months due to her growing experience with handling customers and de-escalating problematic scenarios).

[6stringmerc]

All I could think about during the bragging tone was how even Lenny Dykstra did really well in the financial markets before falling from grace. I'm not saying it'll happen to nxVenture Capital. I'm also not saying it won't happen. Life and markets are funny that way.

[kafkaesq]

Maybe because her post was whiny more than constructive criticism.

Maybe it was. But there are also moment where, when someone says or does something that seems rash and ill-considered (and may even seem a bit unsettling) -- when we would hope that an inner voice would call out for, you know, magnanimity and restraint:

https://en.wikipedia.org/wiki/Turning_the_other_cheek

rather than a cold, hard, boot to the face. Which unfortunately was the CEO's instinctive response, in this situation.

[xlm1717]

>and quite self righteous

Perhaps people aren't calling out the Yelp CEO because they are getting tired of participating in the internet's self-righteous rage mob.