[ymse]

I recently changed ISP and told them the copper line was part of the broadband package with my previous ISP (for an extra £10/month) and was assured everything was fine.

One month after the transfer, Openreach ceases the PSTN line and the reaction from my new ISP was "well it's your responsibility to keep up your BT subscription" (never had BT).

Two weeks later, the PSTN line is still dark, and I'm waiting for Openreach to install a new MPF line provided by my current ISP (for an extra £10/month of course).

Apparently the reason for doing this rather than re-start the PSTN line is part of a process called "Local-loop unbundling".

https://en.wikipedia.org/wiki/Local-loop_unbundling

[teh_klev]

I'm amazed they still can't get LLU -> BT/LLU -> LLU migrations right. We sold ADSL as a second tier provider and once upon a time if you were on an LLU service and needed to migrate to another LLU provider the only sure-fire way of doing it so it didn't fuck up was to migrate back to a BT based service then migrate again. We once had a business customer, paying proper business coin migrate from one LLU provider to another. On the day of the migration the gaining provider's engineer didn't turn up to pick up the pairs and jumper onto their rack which left the customer without service for over 24 hours. So glad I don't have to deal with that crap any more.