[whatismybrowser]

Ok, from the sounds of it, all MailChimp has to do to keep our business (and thousands others from the sounds of it) is to change the requirement to a Free-Tier MailChimp account instead of being a Paid MailChimp account.

I get their desire to have a single unified system that manages everything, but our situation is: we use Mandrill to send the System Info emails on https://www.whatismybrowser.com to thousands of people per month. We have absolutely zero requirements for a mailing list.

If they're asking us to pay for a whole system we won't use; it's not even a discussion, we'll be leaving and they lose money.

Go figure.

MailChimp's competitors must be rubbing their hands in glee.

Personally, I don't blame them.

[mrobins]

The per-message pricing is still way more expensive, but that's not nearly as bad as how they've dumped this on customers.

If a PaaS provider doesn't realize that people build tons of code, businesses, infrastructures, pricing models, etc. off of them than they'll never gain the trust of savvy purchasers. The way they've effectively end-of-lifed Mandrill w/ 2 months notice and zero response to complaints is a slap-in-the-face to a customer-base that has largely loved their product.

Short of a response that recognizes they went about this badly it would be hard to ever depend on a Mailkimp product again.

[spronkey]

To be honest, the vague statements on pricing, blatant disregard for customers, and functionality from them have sealed the switch away for me.

At least this crappy company has viable competitors. Imagine what we'd be saying if e.g. Adobe did this. Oh wait..