[nrh]

Spotifier here. One of the big risks that we identified with the Google partnership was exactly this: Google isn't exactly known for awesome customer service.

We've been very pleasantly surprised. The cloud team has been pretty awesome to work with, including lots of engineer<->engineer contact, walk-throughs of systems and code for critical dependencies, and solid support and collaboration. Exceeded our expectations.

[stegro32]

We are much smaller, but also use the Google paid support.

I'd echo the sentiment here: my experience of the paid support for GCP has been universally excellent across Compute Engine, App Engine, BigQuery and Cloud Storage. This is across 30ish tickets, some of them quite complex.

[nulltype]

I use the lowest level of paid support, I think it is the silver plan, and have observed similarly high quality levels of support. Sometimes you get a lower level support dude and have to convince him that your issue is real, but overall the support is good.

[tn13]

I am not surprised. Spotify is a big company. The question is will it work exactly same for Joe's Inc.

[boulos]

I think latchkey at the top of this thread is precisely "Joe's Inc".

[latchkey]

Yes, that is the way we started out, but at this rate, if we do it right, we will be a moderately big company by the end of the year. =)