[polytap]

Yeah, they really seem to have taken it up a notch this year.

I was presented with a refund that was only possible if I purchased a small business plan. When I declined, the UI reduced my refund by $2k and also said I'd have to re-enter my personal information it had saved from last year, basically penalizing me.

Curious, I went to H&R Block and began to file my current-year taxes from scratch. Lo and behold, HRB's basic service level calculated my full refund.