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by randycupertino
3773 days ago
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I answer tickets at my job and the subject line allows them to on forever, but due to our system the message will be truncated when it comes to me. I have this one rep who will always send me tickets with the subject line reading, "Hi Randy Can you come take a look at this my software crashed three times and I don't know what to do I've tried restarting it and that hasn't seemed to help and then I got a bugsplat error message....." I've explained to her 4x that the subject is truncated so all I see is, "Hi Randy Can you" She still doesn't get it. Now I just walk over to her desk and ask what's up if she sends me something. It's like trying to tech support my grandma, except this coworker is a 28 year old Berkeley graduate. |
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