I didn't complain at all, not even one bit. I sat down on the bench and later layed down on the bench and just waited quietly and said "ok" when he told me he needed more time. Never complained, never said anything nasty, never said anything at all unless spoken to, actually. I didn't yell at anyone or get upset or annoyed, or rude, or use a harsh tone, or anything of the sort. Never said anything but "its alright" when people said "Sorry for the wait."
So I come across as a terrible person for basically showing up and waiting quietly on a bench? What should I have done that would be pleasing to you? Not picked up my order?
Employee had to deal with crappy mismanagement, I wasn't angry at him, and I even helped him out by giving him my pen so he didn't have to go find one for the next people.
Crappy policies and crappy mismanagement causes bad customer service experience. It seems obvious the problems. Site to store orders should be in their own area for quick access and not be comingled with other stock as to not get buried. They should have more than one employee operating site to store so that if one employee is in the middle of something another can take over. Those two things would fix 99% of customer service issues with site to store. I don't think that the employees did anything wrong, they were set up for failure. I worked at a job in high school that set its employees up for failure, so I know how frustrating it can be. There was quite a few grown adults who took great pleasure in screaming at 16 year olds for things outside of their control at that job. I never do that.
I don't even mind waiting at all usually, but there is a reasonable wait time and there are wait times nobody can predict (higher than usual crowd) and theres unreasonable wait times that are avoidable.
I also never said he was young, you made that part up. He wasn't young at all.
I didn't complain at all, not even one bit. I sat down on the bench and later layed down on the bench and just waited quietly and said "ok" when he told me he needed more time. Never complained, never said anything nasty, never said anything at all unless spoken to, actually. I didn't yell at anyone or get upset or annoyed, or rude, or use a harsh tone, or anything of the sort. Never said anything but "its alright" when people said "Sorry for the wait."
So I come across as a terrible person for basically showing up and waiting quietly on a bench? What should I have done that would be pleasing to you? Not picked up my order?
Employee had to deal with crappy mismanagement, I wasn't angry at him, and I even helped him out by giving him my pen so he didn't have to go find one for the next people.
Crappy policies and crappy mismanagement causes bad customer service experience. It seems obvious the problems. Site to store orders should be in their own area for quick access and not be comingled with other stock as to not get buried. They should have more than one employee operating site to store so that if one employee is in the middle of something another can take over. Those two things would fix 99% of customer service issues with site to store. I don't think that the employees did anything wrong, they were set up for failure. I worked at a job in high school that set its employees up for failure, so I know how frustrating it can be. There was quite a few grown adults who took great pleasure in screaming at 16 year olds for things outside of their control at that job. I never do that.
I don't even mind waiting at all usually, but there is a reasonable wait time and there are wait times nobody can predict (higher than usual crowd) and theres unreasonable wait times that are avoidable.
I also never said he was young, you made that part up. He wasn't young at all.