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by virtualwhys
3774 days ago
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> Note: Only traffic directed to the affected system can be used to exploit this vulnerability. I'm confused, how else would the system be compromised, by directing traffic at the moon? Running an EOL ASA in colo on v8.2. Have been holding out due to the post-v8.2 changes to NAT. Looks like you need a SmartNET contract to get the fix, unfortunate, many legacy devices will left vulnerable as a result. Well, there goes the weekend... |
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We own affected hardware and don't have a support contract. It took me about four hours working my way through Cisco customer and tech support to get updated. Now that the interim patch is applied (complete with bugs mentioned elsewhere in this thread?), it doesn't sound like we'll easily be able to get a bug-free update at a later date. So while we're hopefully safe, we might not be stable.
Early on in the process (after 2-3 email iterations) their customer support called me to say we weren't eligible for a fix because we didn't have a support contract. I'd mentioned in my initial request that we had no contract but also pointed out that the advisory said we didn't need one. I had also provided a link to the advisory in my initial request, so that should not have been an issue. I was then told my request was "very confusing".
Once I finally convinced them we were allowed the update and verified the serial number of our hardware, I was thankfully forward on to tech support. They then checked our firmware version and I was supplied with a patch download URL quite quickly. The actual download was hampered in several ways by their poor website (registration required, browser autocomplete and cut and paste caused their JS validation to fail, and I couldn't get it to work with any browser other than IE). Once I finally had the patch, it applied without issue.
In short - the patch process was long, frustrating, complex, and as a small business owner makes me never want to ever, ever deal with Cisco products again.