It's a statement that said that they asked them to address some critical issues via their regular support channel. The statement said they have already reached out, and they had nowhere else to go so hence the open letter.
Or in other words, to answer the question I was asked (which was "Did they who filed the letter ask?"), yes, they did ask. Apparently repeatedly.
Or in other words, to answer the question I was asked (which was "Did they who filed the letter ask?"), yes, they did ask. Apparently repeatedly.