[enobrev]

I received some excellent support from the GCS (Google Cloud Storage) team while I was working on my last project. There was only an email address listed in the API docs. I didn't have high hopes when I first contacted them with an issue, but I got a response in less than 24 hours, and a similarly quick response to my following response. That first problem was due to my own misunderstanding of the API, which the person in question patiently helped me better understand.

The last time I was in contact with them was a few months ago. I got another reasonably-timed response, and this was an issue on their end (something to do with an occasionally missed automated notification when files were uploaded). It took a couple weeks or so to fix the problem, but they contacted me after each upgrade (rather than waiting for me to contact them) to follow-up and see if my issue had been resolved. After a couple rounds, it was fixed.

I'm not sure I've ever received personal support from Google prior to that, but in my experience, the GCS support team was/is absolutely top notch.