[dudifordMann]

But that's just it, attraction is an inward feeling/biochemical reaction/etc. I am by no means saying that you cannot feel attracted no one can tell you how to feel. Rather, it is a matter of how you act on that attraction. That is where society says it is or is not okay to harass/act aggressive/etc.

in the context of the original post, a customer was attracted to the image of the fictitious support staffer. How the customer acted shows a perhaps a lack of control. In this case it was "innocent" hitting on (not flirting as one of the other comments suggested). But the fact that the customer felt compelled to is strange in the context of customer support.

Like I said, this is an interesting topic.