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by bphogan 3782 days ago
Just a tip from a person who's interacted with cranky people for a long time....

When I get feedback, especially negative, I like to think about it before I respond. And I may take a month to respond.

But I always immediately respond with something like

"Thank you for providing feedback, and thanks for your patience while I think about your feedback, discuss it, and respond appropriately."

At least you then know I'm not ignoring it.

2 comments

As a classroom teacher, I agree wholeheartedly. A timeline for when you will respond in more depth (24h, a week, a month) is also quite helpful.
They responded in the original HN thread saying basically that.
Most Github users don't read HN.
Most GitHub users probably also didn't know about the open letter in the first place.