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by rafael-rinaldi 3776 days ago
I would love to know what the reasonable approach would be ideal from the people talking bad things about GitHub. If they responded to issues right away people would complain too.

It's not easy to come up with a solid plan for new features and improvements, specially in a company this big (that has a lot going on as we all know). What? You think they're going to get that list of complaints and start smashing some code? That letter is not even 1 month old. I can kinda understand the frustration but keep in mind that there's a lot of other things to handle, it's more complicated than that.

In the meantime if you're really struggling, there are other great options available out there like BitBucket and GitLab.
3 comments
forgottenpass 3776 days ago
I would love to know what the reasonable approach would be ideal from the people talking bad things about GitHub.

Treat their software development savvy usebase as stakeholders in their ongoing project rather than unwashed masses consuming a loss leader?

A mutually-agreeable reasonable approach probably doesn't exist. Limited visibility into the project may be considered exposing too much of the business for GitHub's tastes. So it will continue to be a one-way relationship, with all the baggage that comes with a one-way relationship (incl "talking bad things").

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rafael-rinaldi 3776 days ago
Well they used to be open about their future plans on their blog[1]. It hasn't been even a month after that letter and we _finally_ have a response from them. It really doesn't seem to be that big of a deal IMO.

[1] https://github.com/blog

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merpnderp 3776 days ago
A reasonable approach? When I'm in doubt, I just go with the truth. They could have said "Hey, we hear you, we're starting a group to figure out how best to resolve your issues." or "Hey, we've already been working on this, we'll get back to you in a couple of months." Or even a "Hey, we get you aren't completely happy, but we just don't have the time to address your concerns right no, but when we can, we will."

Any of those would have been better than perfect silence followed with, we'll see what we can do.

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rafael-rinaldi 3776 days ago
Well, they just published a down to earth response didn't they? Some companies don't even respond at all.

As I said, I can understand the frustration but they seem to be working on it. Give them some time or use other tools if you can't wait.

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chris_wot 3776 days ago
Then they might have grown too quickly then. At this point, is really not that hard to move to GitLab.
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