[rmc]

Do you have to read many pages of dense legalise in order wash clothes or drive a car, like you do with installing Spotify? Users are trained to just click "Next" until the computer boxes have gone away.

There are schools and licences for driving a car. There is no EULA for washing clothes.

If we want to train users to not click on "I Agree" to get rid of the legalese then there should be no legalese for installing Spotify or buying from Amazon. I can buy in a shop without needing to sign a 10 page document, so why not the same with Amazon?

We, in tech, have trained users to click on the green buttons to make the computer boxes go away.

[thirdsun]

Regarding the fine print in ecommerce: As a seller of goods in our own store we are actually required to include boilerplate terms and conditions. We don't like it, our customers don't read it and if they do they may not understand. And yet it's quite dangerous to drift away from or simplify the ever growing legalise language since we risk legal and financial consequences from business and so-called customer interest groups that found a way to monetize the search for shops that don't follow the boilerplate terms close enough or miss certain parts.

[TeMPOraL]

A nitpick - you have to undergo training to drive a car, and yes, you have to read a lot of legalese (though most drivers probably didn't, as evidenced by how they drive). And yes, you have to learn to wash clothes, though you probably don't remember if your parents taught you this as a child. I do remember, because I haven't been taught it.