[ChuckMcM]

I completely agree with this, there is certainly a strong value in knowing how to get things done within a particular company, and it is something that is usually not well documented.

However, I have also observed that this value is also quite hard to quantify. I have seen the key individual to a particular process get transferred or leave after a management change resulted in their "food chain" not understanding this value. Only later when they ask "Why can't we ship X any more?" do they find out that person they felt was over paid and under utilized was in fact quite essential. Sadly, management that clueless is prone to yelling at everyone else rather than do a little introspection.