[zacharybk]

Hey David,

Zach here, Director of Support at DigitalOcean. I found the ticket you mentioned, no question that we did a poor job replying in 2014 to this ticket.

Since your experience a while back, I can tell you that we've improved tremendously. There's no longer an issue where we can't determine the status of a create. Also, our response time has improved considerably, and on average for the past 6 months you would get a reply in under 30 minutes.

I'm going to shoot you an email as well about your account, but please feel free to keep the conversation public if you have any other questions or comments.

Thanks! Zach [e-mail]

[softawre]

Glad you're helping the guy out, but do you think it's a great idea to give everyone his first name like that?

[Tassels]

It's on his Twitter account that's linked in his profile. ;)