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by ploxiln
3781 days ago
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Same experience here. But: I've had luck complaining with a few well-chose hashtags and mentions on twitter, getting the attention of a tech lead related to a particular AWS service. One example: redshift. Had an expensive temporary cluster that couldn't be deleted, for days. Was stuck "pending" or "rebuilding". Assigned account rep would take forever to respond, and just didn't understand, would forward directions to using AWS console. Yeah, DOESN'T WORK. After a week decided to try getting attention on twitter, got it fixed in about 12 hours. |
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