[eric_h]

I think a lot of folks feel that it's a useless endeavor, so they don't bother. Amazon's been operating this way for years, and they're quite a large company; it seems unlikely to me that fundamental change can happen inspired by customer tickets, even if you're paying for support.

Basically, if Netflix isn't the source of the complaint, they're not going to give two fucks.

/me suspects that netflix engineers get outage notifications through some other avenue than the status page.

[nstart]

You are pretty spot on about that.

This was the post I was googling for

http://techblog.netflix.com/2015/10/flux-new-approach-to-sys... (prepare to have your mind blown)

And what I found in the Google results

From 2015-04 http://techblog.netflix.com/2015/04/introducing-vector-netfl...

And 2014-01 http://techblog.netflix.com/2014/01/improving-netflixs-opera...

That is some crazy fast innovation there