[imbriaco]

You're absolutely right.

We should collectively be using incidents like this as an opportunity to learn, much like the GitHub team does. Our entire industry is held back by the lack of knowledge sharing when it comes to problem response and the fact that so many companies are terrified of being transparent in the face of failure.

This is very well written retrospective that gives us a glimpse into the internal review that they conducted. Imagine how much we could collectively learn if everyone was fearless about sharing.

[totally]

relevant:

https://codeascraft.com/2012/05/22/blameless-postmortems/