Now imagine there are many other people who have this one other reason they still use XYZ. That's how many companies stay in business. I worked at a company where customers would call angrily and shout "The only reason I am still with you guys is because of the designs you guys have, but your service sucks, blah, blah, blah...," and this conversation usually ended with "OK, 4125-5623-8451-XXX...Expiration Date XX-YY... OK, Thank you!"