[beachstartup]

it seriously makes me lol that people are upset, or surprised, that an internet service went down for a couple of hours. a couple of hours! get some perspective please. go for a walk, get a tasty burrito, try a new brand of hot sauce.

"why didn't they do X, Y, or Z"

the answer in every case is it's extremely expensive, or extremely hard to do, or both. you want a reason, there's the reason. maybe they'll fix it. maybe they won't. next question.

make your own backups and redundant systems. "but github is so critical!" -- even more reason to have a backup. bad shit happens in this world. even to good people. prepare or suffer the consequences.