[fananta]

Hi Michael + Aaron,

We're building a smarter way to share product updates (https://productmap.co).

So far we've received a great amount of interest (waitlist) and have users already integrated that are coming back over and over.

The next steps would be to build out some of the feature requests as it's fairly early right now. One of those requests is having custom domains and users are happy to pay $10-$20/mo for it.

The vision for ProductMap is much larger though -- to tackle the fragmented way companies handle communication and feedback with their customers.

Do you think charging for custom domains would be self-limiting in nature? It's a fairly trivial thing to offer for free.

Thank you in advance! (and meeting with Yuri when he's in Toronto this weekend.)

[mwseibel]

Why do you believe charging for domains would be self limiting?

[fananta]

Users won't be able to use the product for what it's intended value is (better feedback and communication) if they're turned away so early.

Better put, a custom domain isn't part of the value we add, it's just a gateway to realize the value. Should we be charging for something that's not really tied to the value we provide?

[mwseibel]

Why would custom domains turn users away?

[fananta]

Ex. A user wants to try it out but paying for a custom domain scares them. They stick to a free subdomain, but never really promote it since it conflicts with their own branding.

Admittedly you're making a good point here that users _would_ get more value this way through increased branding.

[mwseibel]

I think giving your customers what they want is the central theme behind most of our advice

[fananta]

Absolutely, but would charging them for a (technically) trivial feature be self-limiting to our growth?

Another question: Would be worthwhile to apply to YC with a product of this nature?

This was super helpful. Thank you for taking the time Michael.