[tolmasky]

I guess the perspective difference comes from having run and worked in open source myself in the past: its a better strategy to try to understand the pain point the user is facing regardless of how "analytical" the assessment is. A lost customer is a lost customer, and in this particular case, this seems to be a common critique. Given that the critique attacks as you say intentional features, that's why my mind went directly to the problem of education of the features. Perhaps this class of use is a lost cause: or perhaps this reflects a gap in the learning curve that could be strengthened.

[aeze]

Fair enough. There are great resources available like https://rebuilding-rails.com/ which should receive more attention, IMO.