[hollsk]

>Telephone communication is also a big problem. No matter how often I tell people about my disability or how quickly I respond to e-mails/chats, they will still insist on calling me for "urgent" things. My theory is that because I'm largely functional in person, they still subconsciously expect me to be able to use a phone normally.

Yeah, I'm with you on this. People forget! We also get so good at lip-reading and making the right faces at the right moments that people think it's not as bad as it is. FWIW I did start just ignoring the phone, and then when the peevish emails come in saying "I'm trying to phone you!" I remind them that I'm deaf, and they're gonna have to outline the problem in writing.

I said this in the article, and it bears saying again: adjustments can always be made. If somebody needs to get hold of me quickly, they can ping me on Slack. They can send me a message on Google Hangouts. They can Skype me! There's lots of options. They go for the phone because that's what they're used to, but it's totally possible to train people out of this. It's not just for your comfort, it's to make it possible for you to do your job effectively.

I've had to be kinda pushy about this sometimes, but I don't regret sticking to my guns. I used to just roll over and it made everything more difficult and unpleasant as a result.

Edit: just saw your post below about big businesses refusing to allow IM. That would make things... awkward. Here in the UK employers are required by law to make "reasonable adjustments" for disabled employees ("reasonable" meaning reasonable to the employee and to the employer), and a big company would struggle to get away with that over here. I think it's called "reasonable accommodations" in the US? My first port of call would definitely be to go and see HR and wave the relevant legislation under their noses, if it exists in Japan.