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by dnautics 3811 days ago
It's a whole lot of little things. On one flight, there wasn't enough space for my carry-on, so they told me to check it. I assumed they had meant "gate check", because that's what other airlines I fly do, but instead it got routed to the carousel, and because my next flight was on a different airline, there was no way to route it to my final destination; I had to leave the security area and come back in to continue. Thankfully security was light and I didn't miss my flight. The least they could have done was to check to make sure I understood what this entailed, and worked to find a solution.