[yangez]

How is this "strong-arming"? If we keep devaluing the meaning of words, we won't have any left when something serious actually happens.

The rep ran through a couple of retention scripts, and then got mixed up because OP called on the last billing day. Then he promptly canceled the service without any charges, which is exactly what OP was looking for. (And no, it's probably not because of the threat to contact his supervisor; customers overestimate how scary that is.)

There is literally nothing to complain about here, except maybe OP felt a little bit annoyed. I'm all for calling companies on their BS, but this feels just a bit too trigger-happy to me.

[alexkavon]

> How is this "strong-arming"? If we keep devaluing the meaning of words, we won't have any left when something serious actually happens.

In the age of click bait headlines, don't expect anything to change.

[huhtenberg]

It's "strong-arming" because the rep lied about this person being responsible for early termination fees.

[jacooqs]

I agree. It does feel like a fair attempt to keep the client with the genuine decent offers and in the end respecting their wishes.