[darklajid]

I'm surprised that they give out your drive(s) without handing out a document that explains why they had to do that.

As far as I'm aware (not a lawyer, a complete layman) there's no 'gag order' here. So, my limited understanding so far is that this is either a complete fuck-up ("Nah, we don't care to provide that document") or malicious. Even if I follow the 'probably stupid, not malicious' argument: Why would you want to pay Hetzner if this video is correct and you won't even be able to get the documentation for them handing out your data?

[necessity]

Why do you assume there's no gag order? From what I understand it's either that or what you suggest.

[detaro]

If there were a gag order, why would they have told him at all? Grab the disk, blame a hardware failure, done.