[davidw]

> When a Lenovo had a problem? Ship it to Virginia on your dime and wait 6 weeks.

When I've had problems with US purchased Dell's, I had someone there within 48 hours with a replacement piece, despite being in 1) Austria and 2) Italy.

[mikejmoffitt]

Lenovo support has been great to me as well. With my second-hand machine, a year out of warranty, they paid to have my laptop shipped to them for a keyboard and possible motherboard replacement for free. This is after I'd damaged the keyboard by intentionally testing, "How well DOES the water drainage system work?" by pouring water into the keyboard. I was frank with them about what happened, and it did not matter.

[cturner]

I had a run-in with Lenovo support last year. Three-year warranty, two and a half years old, fried motherboard caused by the plastic in the power socket coming apart. Not sure how, don't care - it's wear-and-tear. On initial calls they refused to honour the warranty. I went through the complaints procedure and eventually they relented. It took six weeks but they covered all costs and completely fixed it.

In the meanwhile I'd got a macbook so I could continue working. The mac was driving me crazy. The keyboard feel, the trackpad feel, the lack of nipple mouse, the every-changing UI that never does quite what I want it to.

When the Lenovo came back I tried it out, fell in love again, and moved back to it. At some point the SSD will die and I'll get another one. There's nothing close to a Thinkpad. To me, they feel like they built as tools in a way that other devices lack.

[lfam]

Care to elaborate on what happened when you poured water onto your laptop? Which model was it? Do you know why it failed?