[throwawayoncall]

Work at a well funded Series B startup

On-call is unpaid and no additional bump if called out or public holidays. No additional vacation in lieu either :(

- Expected duties are to fix the issue and bring production systems back up, all engineers have context on production systems and can escalate if any additional context is needed. We have an established workflow of steps to take to determine root cause. We can also directly ping all engineers to provide additional help should there be a critical issue with a system you are unfamiliar with.

- If you are on-call, the on-call duties come first and foremost above everything else. Expected response time is 10-15 minutes from issue raised at all times.

- Mitigating risk is via communication and getting enough context to know the bad outcomes and how to mitigate any issues.

- On-call rotation is very arbitrary and undefined (we have five engineers who can do on-call duty), we try to share the duties equally but some get assigned way more on-call than others. (I was on-call most weekends last couple of months and all throughout the Xmas period for example)

[biot]

As long as the 10-15 minute response time is within work hours, all good. For a well funded company to require that level of responsiveness outside of work hours for no additional pay is simply them taking advantage of you.

[tluyben2]

I would not consider working like that; 10-15 min response time? If on-call is only during office time then there is something about it although 10-15 minutes is mental. But outside office hours you need to get paid and paid a lot. Why would you do that unpaid? During the xmas period? You are getting screwed here.

[toomuchtodo]

> 10-15 min response time?

Unfortunately, yes. I'm (devops/sysadmin) in the same boat. <10 minute response time expected when on-call, regardless of time of day.

Below market pay, but I work from home. It works for now.