[TeMPOraL]

> Heart-warming story but too much praise for the government for my taste.

I found it weird too after I Googled some more and learned that the Japan Railways[0] is a group of companies that were the result of privatization of national railway system. But I've seen a similar phenomenon in Poland - even though our rail system has also been mostly privatized, people tend to think and talk about it like it's still a government service. I guess that it's because in some places, the concept of "infrastructure" generally pattern-matches to "government".

About your second paragraph - the most heartwarming thing I could imagine about this story would be learning that the company did in fact take into account everything you wrote and then decided to just ignore it. We are homo sapiens, not homo economicus. We have a capacity to care about other people, and caring is an economical inefficiency.

[0] - https://en.wikipedia.org/wiki/Japan_Railways_Group