[omfg]

Very weird. Perhaps their European service differs?

I've never had to call them to set anything up. Black Friday they handled our volume with no hiccups. I can't remember if there's been a time when their endpoint was down for us.

UI and dispute resolution is personal preference. I think the new interface is nice. Much faster than the old one. Easier to use. Search works. We only search by email address / last name though.

Dispute resolution through other vendors, like Braintree before being acquired, was handled via snail mail and fax. In comparison PayPal's process is amazing. You also didn't have a chance in hell of winning a chargeback with Braintree. At least PayPal offers some protection and will see the process through. If your customer wants their money back without contacting you they can do it anytime they please. That doesn't have anything to do with PayPal.