[bikamonki]

I hope they do the same for Whatsapp. Telegram has this awesome feature where a bot can send a menu, that feature opens huge possibilities for self-service processes in businesses. Most native apps that business develop do just that (consult balance, fill forms, buy more services, etc). Why the need to make businesses develop custom apps and users install them/use them when chat apps are already installed and users already trained to use them. Furthermore, it is quite simple to avoid abuse (spam) for instance Telegram bots have acces to user IDs and nicks only, a bot cannot send spam to a phone number or email. At some point, if FB does not open its chat apps the opposite will occur: want to get fast, easy, awesome support from a business? Install Telegram and chat with its bot.