[allanmacgregor]

> - This is part of the reason that we created Magic+. We wanted to be able to hold a very high bar for top-tier service and guarantee that you would have it at all times, no matter what.

This is really not addressing the issue in my opinion, it would go a long way if you offered more details on what steps has been taken to improve the service, the process, the monitoring and the reliability of the service.

Saying "Well we know we dropped the ball so we are going to make it more expensive in hopes less people use it is really not an strategy that inspires confidence"