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by cmikec
3820 days ago
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I'm really sorry that your initial experience with Magic last year wasn't ideal. We have come a long way since those initial days. Believe it or not, we actually did not plan that original launch -- rather, we released the website and number to a few people and it went viral practically overnight. We set up a waitlist as quickly as we could, but there definitely were some people in the beginning who did not have a good user experience. I hope that if you asked for a refund back then because you were dissatisfied, that you got one. If you didn't, please feel free to text in now and claim it. Some of the themes you're bringing up here actually point to why we created Magic+ in the first place. Magic+ was developed as a response to the needs of the most active and demanding users of our standard Magic service. In particular, a common demand was to hold a very high bar for quality and seamlessness of experience. Right now, some of these user-requested experiences are more expensive to deliver than the original Magic pricing model accounted for. Our plan is to offer Magic+ at this price now, because there is good demand for it at this price, and drop the price over time to reach a larger and larger market. $100 dollars an hour is a lot, but our most active users tell us that for this level of elite service, it's a bargain. |
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