[sandal]

Well, you're pretty close to having written it yourself. :-)

The benefit I had in this particular project is that I was an outside consultant with full access to everyone and everything in the organization AND the trust of some of the leadership there as well as a couple of the developers.

That's a pretty big benefit and not typical. Still, I think it's important to talk about what did work (I waited years before publishing this essay, and repeated it a couple times elsewhere), because even if you don't have the leverage, knowing how to make a strong case is half the battle.

Will post the followup within the next day or two!