[alegen]

https://lmddgtfy.net/?q=linode%20status

Twitter is not that relevant to be honest. I assume many customers are not active on Twitter either. I do not see why it is so important to have activity on the account when there is a dedicated page for informing customers of what is going on.

Also, if you look at the medium post, the tweets are mostly sorry/thank you/everything should be fine soon. No actual information on what is going on. How could you put relevant technical details in a tweet? How does a short, uninformative tweet help you more?

edit: also, there is up-to-date technical discussions taking place on the irc channel #linode on oftc

[vogt]

I don't disagree with your general premise, but was a LMDDGTFY link (much less a LMGTFY link) necessary there to make the point?

[dantiberian]

If you look at their Twitter mentions (especially earlier in the day), you will see a ton of angry people. I'm sure lots of people aren't on Twitter, but why not engage with those that are and are feeling angry?

> How does a short uninformative tweet help you more?

The point I've been trying to get across is that a lot of people just want to have their frustrations acknowledged. An honest, real reply from a human (not a bot like lots of airlines use) can make people feel heard and do a lot to restore goodwill.

They can also link to the status page in replies for more technical details.