[joshstrange]

I don't have a strong opinion on the onboarding process but I completely agree on the word of mouth points.

I actually hadn't used any Atlassian products when I switched jobs and when we were looking for better PM tools I asked my old coworkers and they had recently switched to JIRA so we gave the trial a shot and loved it. Now my company has paid for JIRA, Confluence, Crucible, and Fisheye. We also use HipChat (only one we use in the cloud) but we are currently on the free plan. I love the integration between the tools and they really do make solid products.