[lightbritefight]

They didnt really admit the decision was bad for the audience. They said "well, we were just looking out for you, and highly recommend you doing what we want, but I guess you can do that too, but you shouldnt."

The tone is very much "we did nothing wrong." I don't expect more, but I was hoping for it.

[jhall1468]

I disagree. The tone was more akin to "This really doesn't impact a lot of our customers, but the customers it did impact caused a significant (unexpected) response."

That's perfectly valid. They felt that it was a minority doing it (which is probably true) so this would be a non-issue. It wasn't, so they reversed it.