[tixocloud]

Congratulations for your impending purchase. Looks like there's lots of opportunity to modernize things but I would begin by having a chat with the employees, get deep into the trenches and understand the entire process (or as much as possible).

Collaborate with your employees and map out the entire process from start to finish. This will give you a good overview of what the current state is.

Avoid solutioning at all costs at this point. Everything may be done manual at this point but will it make things faster? If your employees aren't willing to change to new tools, it could well affect your productivity. Let them guide you to the solutions.

The best hack is to listen to your employees, show them what's possible with new technology and get their buy-in.