[ectoplasm]

I think screaming at people and all sorts of other stuff (16-hour days?) is just an unfortunate reality of the restaurant business. It's not like your experience is unique. I feel like most of the problems could be resolved with more money - because the real problem is that every day there's some unpredictable crisis and you have to pull the resources to deal with it out of your ass. Service jobs are so hard because clients want cheap, high quality, fast service are there is tons of competition.