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by binxbolling 3844 days ago
So much (great) emphasis on viewing experience, so little emphasis on browsing experience. I've been a customer for over a decade and am just perpetually frustrated; e.g. on the Netflix PS3 app titles automatically start playing when you view their info. So if you wanted to watch that title, it saves you the agony of clicking "Play." If you were just browsing, you now have this thing playing while you're trying to read the synopsis, director, actors, etc. Then, it'll show up in Account Activity as "started" and also affects recommendations ("Based on your interest in...").
1 comments

Have had the same issue on my PS4. It's mildly annoying when searching for something new, and kinda nice when you're getting back into something you were watching yesterday.

I wish it was selective about autoplay, for certain conditions. Chances are, I don't want it to play when I've never watched a second of any episodes in my life, but it's nice that it autoplays when I click it from "Continue Watching" section.

Same thing for the Amazon Fire Stick... the Netflix app is extremely laggy and playback stutters, it feels like even they have very capable engineers, there's a lack of love at the very last mile.

Also, discovery of new films is awful, as they basically want to be helpful and guessing your taste all the way, but it's severely lacking filtering options for power users. Which I don't mind, because it's driving people to our site in droves recently :)

(shameless self-plug: https://www.justwatch.com )

The sheer amount of systems they are trying to cover with a performance and security (DRM) sensitive video player component isn't that easy to support on the other hand.

I don't even think basic filtering is only appealing to power users. Just some way to find films apart from their recommended, too-cute "genres" would be appreciated.