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by annon 3840 days ago
I think there's still too much social friction. It's really convenient and fast most of the time, but there are several road blocks that I've run in to that made me wish I just swiped my card. Most of these will go away with time.

1. Their hardware doesn't support RFID, or it has a RFID logo but is disabled.

2. The store owner doesn't know how it works, or is concerned and thinks it didn't work because they're unfamiliar with it.

3. The store owner or people in line think its cool, haven't seen it before, and want a demo.

4. The store owner or people in line act like I'm a techno-douche and don't understand why I didn't just swipe a card like a normal person because I'm holding everybody up trying to make it work with their busted RFID reader.

When none of those things happen, it's a great experience, especially on the watch.

3 comments

RE #4 -- I always just start the Apple Pay transaction while the cashier is still scanning my items. In fact I do the same when swiping a card. Almost all payment terminals support collecting your payment information before the clerk has finished tallying up your transaction. Shaves a couple of seconds off the total experience regardless of whether I'm using a card or RFID....
5. At the end of the process you still feel that annoyance at having to pick up a pen to sign for the transaction and click some acceptance buttons. (happened to me at Best Buy yesterday)
Yeah, I notice that I feel guilty when I test out an unfamiliar POS with my watch. Like I'm being looked at with scorn by others.

I should just be annoyed that the place doesn't have the technology.