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by bediger4000 3856 days ago
paid support does not mean you'll get any meaningful support at all

Amen, brother!

I'm so tired of serving up bugs on a platter complete with working examples, only to have them blown off because the vendor's tech support people are conditioned to view all problems as "PEBKAC", and all customers as know-nothing crybabies. I loathe condescending tech support people.