[mikhaill]

When you’re a small business, it's important to establish repeatable methods that customers and your support team can follow easily. Do not over complicate. Find the single most efficient and scalable delivery method and perfect it. Start with email based support. Build your reputation as a dependable, knowledgeable and responsive machine through that single channel. You’ll later be able to expand to the other channels but not until you can afford it.

Depending on the size of your business I would suggest some tips from this blog post:

https://www.monsooncommerce.com/2015/11/customer-service-sof...